HubSpot Launches OpenAI & Claude Connectors: The Key Benefits for Users

In between all this, HubSpot has always remained ahead in learning and bringing new AI tools to the market. In their mid-2025 updates, the HubSpot team has released two consecutive AI-CRM connectors, adding to users' comfort by simplifying the majority of CRM operations with artificial intelligence.

In this article, let’s see how the HubSpot + OpenAI & HubSpot + Claude connectors work, as well as things to keep in mind while using them.

The Rise of AI in CRM: Why Is HubSpot Investing in AI Connectors?

As per the recent report of Gitnux, 78% of CRM users believe AI improves customer experience significantly. This shows businesses no longer want static systems; instead, they expect their CRM to think, analyze, and even recommend next actions.

HubSpot understood this shift in advance and took a bold step forward by announcing two connectors with advanced AI models: OpenAI’s ChatGPT and Anthropic’s Claude.

Instead of forcing users to juggle third-party apps or external APIs, HubSpot now provides direct integrations with these AI models to keep workflows centralized, ensure compliance, and reduce friction for teams already operating in HubSpot.

Through these connectors, HubSpot kept up with the AI trend and also made its CRM AI-smarter and AI-faster.

What Are HubSpot’s OpenAI & Claude Connectors?

The new AI connectors allow businesses to plug directly into large language models, giving teams different strengths depending on the task at hand. Let’s have a closer look at both:

In June 2025, HubSpot became the first-ever CRM to launch a connector with AI giant OpenAI’s models. Through this connector, users can get quick answers and deep insights in the context of their HubSpot account, and can manage lightweight daily tasks to doctorate-level research right in the ChaGPT.

Just type into the ChatGPT chatbot in natural language, explain precisely what you want to perform in your CRM, and get answers you can turn into performable actions.

Here’s how you can connect your HubSpot CRM to ChatGPT:

• Log in to your ChatGPT account and navigate to settings. Then click on Connectors and find the HubSpot connectors.
• Click on the connect button near the HubSpot connector, and you will be directed to the HubSpot portal selector. From there, you can select your preferred HubSpot account and then click on “Choose Account.”
• For smaller tasks or simple chats with HubSpot, you can:
  Start a new chat in ChatGPT, click on the “+” icon > Connected Apps > Add Sources > Connect More > Choose HubSpot. Toggle the option to use HubSpot as your data source and start getting quick answers to one-off questions.
• In case you want to use it for deep research:
  Start a new chat, and click on the “+” icon > Deep Research > Sources > Connect More > HubSpot > Connect. Now you’re ready to start exploring your CRM data to get PhD-level insights.

In July 2025, HubSpot took a bold leap forward by launching the first-ever CRM connector for Claude. It’s not another fancy add-on, but it’s a connector that brings your HubSpot’s content directly into Cluade, letting your teams get intelligent and personalized insights without hopping between CRM and AI chatbot.

Here’s how you can connect your HubSpot CRM to Claude:

• Log in to Claude and go to Settings, select Connectors, then click Browse Connectors.
• Navigate to the Web Connectors tab, select HubSpot, and click Add to your team. 
• Go back to your Connectors settings and click on Your Connectors. You’ll see HubSpot there, click on the Connect button next to it.
• You'll now reach the HubSpot portal selector, where you can select your preferred account and click Choose Account.
• At last, just start a new Claude chat and enable HubSpot as your data source under Search & Tools.

Key Benefits of HubSpot AI Connectors for Users

HubSpot’s connectors for ChatGPT and Claude provide users with powerful AI capabilities grounded in their own CRM data, which eliminates generic responses and makes insights relevant and actionable. It transforms HubSpot from a mere CRM to an intelligent assistant that speeds up workflow and decision-making for your GTM teams. 

Cross-functional Benefits For All Users:

• Users can type their questions in the AI chatbot in natural language and get immediate HubSpot-backed insights without manually running reports or analyzing spreadsheets.
• The connectors automate time-consuming tasks like creating reports and compiling data. This saves valuable time for sales, marketing, and support teams, allowing them to focus on more strategic, high-value work.
• Makes sophisticated analysis accessible to all users, enabling better and faster decision-making across the entire organization.

Unique Benefits of Each Connector

OpenAI ChatGPT Connector

• In-depth research: Using the "Deep Research" feature, users can conduct advanced research and analysis based on their specific HubSpot CRM data.
• Support for custom properties: The ChatGPT connector is able to access and work with custom properties within HubSpot, allowing for more specific and tailored insights.
• Mobile and web availability: The OpenAI connector is available via the ChatGPT web interface.

Anthropic Claude connector

• Mobile, Web & Desktop friendly: The Claude connector is available via web and desktop.
• Advanced operational analysis: The connector excels at use cases involving summarization, pattern recognition, and structured output. This is particularly valuable for operational roles in marketing, customer success, and RevOps.
• Superior CRM interaction: The Claude connector, which uses HubSpot's Model Context Protocol (MCP), can add, update, and analyze CRM records directly within the Claude interface. This functionality is considered by some to be a more advanced integration than the OpenAI connector.

Real-World Use Cases Of HubSpot AI Connectors

To understand the impact, let’s look at how different teams might use these connectors:

Marketing Teams

• As a marketer, you can integrate the HubSpot Content Hub with AI tools to create personalized emails, landing pages, ads, blogs, or copies based on individual customers’ data and preferences.
• You can also auto-summarize the campaign performance data for reporting purposes.
• Through these connectors, you analyze customer behavior in depth and create more dynamic audience segments for marketing campaigns. 

Sales Teams

• Once connected to your HubSpot, AI analyzes historical data, engagement patterns, and firmographic details to score and prioritize leads most likely to convert automatically.
• Through AI, you can analyze incoming leads and automatically qualify and route them to the most appropriate sales representatives based on predefined criteria.
• You can draft personalized LinkedIn outreach or follow-up emails depending on the information that the contact has stored in your CRM.

Service Teams

• Draft policy-compliant responses for sensitive industries (finance, healthcare)
• Suggest knowledge base articles to customers in real-time.
• AI can categorize tickets by urgency and topic.

RevOps Teams

• Gain cross-team insights without manual reporting.
• Spot revenue leaks by analyzing CRM activities.
• Standardize AI-driven playbooks across marketing, sales, and service.

These are just some instances; once you connect your CRM to AI tools, you can leverage them in the way you want, but carefully!

Things To Keep In Mind While Using AI-CRM Connectors

While the benefits are clear, businesses should approach AI adoption thoughtfully.

Data Privacy & Compliance

• Ensure AI usage complies with GDPR, HIPAA, or other industry regulations.
• Know where data is stored and how it’s processed.

AI Is an Assistant, Not a Replacement

• Human oversight is still critical.
• AI drafts emails, but humans must review for tone, accuracy, and context.

Training Your Team

• Teams need guidance on how to use prompts effectively.
• AI literacy will become as crucial as CRM literacy.

Avoiding Over-Reliance

• AI is powerful, but it’s not perfect.
• Use it to augment strategy, not replace human creativity and judgment.

What’s the Future of AI-Powered HubSpot CRM?

With these connectors, HubSpot is clearly positioning itself as an AI-first CRM platform. Looking ahead, we can expect:

Voice AI integrations – Imagine AI-generated call summaries with action items delivered instantly.

Multi-modal capabilities – AI that can analyze text, audio, video, and even visuals inside HubSpot.

Deeper predictive analytics – Smarter forecasting models powered by both OpenAI and Claude.

AI-driven RevOps – Seamless alignment across marketing, sales, and service through unified, AI-powered workflows.

For CRM users, this means a shift from “logging data” to actively shaping customer engagement with intelligent tools.

How Buldok Marketing Helps You Leverage HubSpot’s AI Connectors

The launch of HubSpot’s OpenAI & Claude Connectors is itself a glimpse into the future of CRM. HubSpot users now have direct access to some of the most powerful AI models in the world, right inside their workflows.

But technology alone doesn’t guarantee success. To truly harness these tools, businesses need the right strategy, processes, and RevOps alignment.

That’s where Buldok Marketing comes in. From HubSpot setup and AI-enabled workflows to advanced operations streamlining with AI, our team helps companies integrate these connectors to drive measurable outcomes. 

Whether you’re a sales leader seeking pipeline efficiency, a marketer scaling personalization, or a RevOps professional aligning teams, Buldok ensures you unlock the full potential of HubSpot’s AI ecosystem.

The AI revolution in CRM has already begun. The question is: will you embrace it now, or play catch-up later?